Information we collect
When you request an order, we collect your name, email, optional phone and organization, delivery address, selected product, locator phone platform when applicable and the project notes you choose to provide. Order records also contain status, pricing estimate and timestamps.
Smart Pass demo access
For the controlled Smart Pass demo, we request a name, work email, organization, event type and approximate attendance. We use this to unlock time-limited access, assess solution fit and contact you about your interest.
Campaign attribution
If a campaign link contains UTM source, medium or campaign labels, we retain those labels with a submitted order request so we can understand which advertising generated genuine enquiries.
How we use it
We use order details to respond to the request, prepare a design and delivery quote, configure the product, arrange payment after approval, fulfill shipment and provide support. We do not sell personal information.
Sensitive profiles
Memorial, care-recipient and pet profile content is not requested through the public order form. It is collected later through a separate controlled workflow and published only according to the designated administrator’s choices.
Sharing and international delivery
We may share the minimum necessary information with production, hosting, payment and delivery providers. Data may be processed in other countries subject to appropriate safeguards.
Retention and choices
Order records are retained for commercial, support and legal purposes. To request correction, export or deletion where applicable, email info@impressio.ba.
Security
We use access controls and purpose-limited collection. No internet service can promise absolute security, so customers should avoid placing unnecessary sensitive data in project notes.